Customer service agent.
Answers every enquiry, day or night, in your voice, and escalates the ones that need you.
For businesses whose inbox and live chat never stop.
$100 to book · 12-month warranty at no cost
Connects to
Gmail
Outlook- Live chat
Slack
Replaces
Zendesk · Intercom · Gorgias · the person watching the inbox
- Light
- $3,999
- Built in 4 weeks
- Pro
- $8,499
- Built in 8 weeks
Paid once, prices in USD. The $100 booking comes off the price.
The job
What it does in a normal week.
01
Answers email and live chat in your voice
02
Knows your products, policies and FAQs
03
Escalates refunds and complaints to you
04
Follows up until the customer is sorted
05
Works nights and weekends
06
Reports what customers keep asking
Customer service agent
Custom customer service.
One question, answered, booked and handed to a human before the office opens.
- JT
Jess Turner
Active now
JTJess Turner joined the conversation
Hi, I need to move Thursday's 2pm appointment to next week, and can the invoice be reissued to my company name? It's Turner Consulting.
Seen · 7:42am
Message…
Halden & Co.AI
Replies in seconds
Halden & Co. joined the conversation
Done, Jess. Thursday is cancelled and you're booked for Tuesday 22 September at 10am with Priya. I've reissued invoice 2291 to Turner Consulting and sent it to this email. Your ticket is #4127 if you need to change anything.
Answered in 8 seconds · Rebooked · Invoice reissued · Ticket #4127
Message…
- P
Priya
Client services · Halden & Co.
PPriya joined the conversation
Jess, Priya here. I've seen the ticket and applied your loyalty rate to the new invoice as well, so it's a little lower than the first one. See you Tuesday.
Handed to Priya · 7:51am
Message…
Agent readiness
The agent knows what it knows.
Its confidence, its knowledge and its reach, on its own dashboard, updated with every ticket.
Confidence
0%
Answers only when it is sure. Under 80% goes to a person.
Knowledge
0documents
- 1,240 documents
- 318 FAQs
- 6 months of tickets
Indexed and kept by relevance, not recency. It grows with every ticket.
Access
0%resolved without a hand-off
- Calendar
- Invoices
- CRM
- Orders
Connected through the official APIs, each one approved by you.
An example of the agent at work. The business, the people and the figures are illustrative.
Connects to
Runs on the systems you already use.
Connected through each system’s official sign-in, and only to the channels you authorise. Your data stays yours.
- Gmail
- Outlook
- Live chat
- Slack
Light covers up to three connectors from this list. Pro covers up to six, including systems not on it, plus one custom integration into software of your own.
Pricing
Light or Pro. Paid once.
Light connects up to three systems and is built in four weeks. Pro connects up to six, adds a custom integration into your own software and is built in eight. You can upgrade or downgrade between Light and Pro after your onboarding call.
Light
Built in 4 weeks
$3,999
One job, three connectors, thirty days of tuning. Delivered four weeks from your start date.
- One agent, owning one job, built to the card
- Up to three connectors from the list on the card
- Your voice, tone and rules modelled on the setup call
- Approval workflow: nothing sends until you allow it to
- Thirty days of tuning after go-live, with a daily digest
- Handover working, with the playbook written down
- Twelve-month warranty at no cost: if the agent stops doing the job it was built for, we fix it
$100 to book, $3,899 before the build
Pro
Built in 8 weeks
$8,499
Deeper wiring, one custom integration, ninety days of tuning. Delivered eight weeks from your start date.
- Everything in Light
- Up to six connectors, including systems not on the card
- One custom integration into software of your own
- Ninety days of tuning, with a weekly review call
- Playbooks for two variations of the job (for example two brands or two regions)
- Priority changes for the first year
$100 to book, $8,399 before the build
Prices in USD. Running costs (hosting and model usage) are set at setup from your volume. No subscription.
How it works
From booking to handover.
01
Book for $100
Pay $100 on the booking page. It comes off the price of the agent.
02
Two calls
A 30 minute first call about the job, then a one hour onboarding session where we model your voice, your rules and your systems.
03
Built in 4 or 8 weeks
The balance is invoiced before your start date. Light is handed over working 4 weeks from that date, Pro 8.
04
Twelve-month warranty
If the agent stops doing the job it was built for, we fix it at no cost for twelve months from handover.
Questions before you book
Book your customer service agent.
$100 holds your build and comes off the price. Light from $3,999, built in 4 weeks.